Privacy Policy

Effective Date: March 2025

Welcome to Finders Keepers (“we,” “us,” or “our”). We operate this website [www.finderskeepers.co.nz] (the “Site”) to provide information and services for home buyers and sellers in New Zealand. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services. By accessing or using the Site, you agree to the practices described in this Privacy Policy.

We may collect personal information about you in a variety of ways, including:

1. Information You Provide Directly
   
   • Name, email address, phone number, and property preferences when you fill out a form to request our services (e.g., curated property lists, market reports).
   • Payment information if you purchase a paid service (e.g., NZD $49 packs or premium subscription).
   • Any other personal information you choose to provide when contacting us or interacting with our Site.

1. Automatically Collected Information
   
   • Log Data: Our servers may automatically collect certain information sent by your browser, such as your IP address, browser type, operating system, referring URLs, and the pages you visit.
   • Cookies & Similar Technologies: We may use cookies or similar tracking tools to enhance user experience, remember user preferences, and analyze Site usage.

1. Information from Third Parties
   
   • We may receive information from social media platforms (e.g., Facebook, Instagram) if you interact with our ads or pages.
   • We may also receive information about your property or local area from public sources or third-party real estate platforms, where permitted by their terms and the law.

We use personal information collected for various purposes, including:

1. Providing Services
   
   • Creating and delivering curated property packs, market reports, or other requested information.
   • Facilitating paid services or premium subscriptions, if applicable.

1. Communication
   
   • Responding to inquiries, sending confirmations or updates, and providing customer support.
   • Sending marketing communications, newsletters, and promotional materials if you have opted in (you can unsubscribe at any time).

1. Improving Our Site & Services
   
   • Analyzing usage and trends to enhance user experience, customize content, or improve our offerings.

1. Compliance & Protection
   
   • Complying with applicable laws and regulations.
   • Protecting our rights, property, and safety, and that of our users and third parties.

We may share your personal information in the following circumstances:

1. Real Estate Agents & Partners
   
   • If you request to be connected with an agent or opt into specific real estate services, we may share relevant contact details and preferences with trusted partners or agents, so they can assist you.

1. Service Providers
   
   • We may share information with third-party vendors who help us operate our Site, process payments, run email campaigns, or perform other business-related functions (e.g., virtual assistants, CRM platforms). These parties are contractually obligated to use your information only in accordance with our instructions and not for their own purposes.

1. Legal Requirements
   
   • We may disclose information if required by law, such as in response to a subpoena, court order, or legal process, or to protect our rights or the rights of others.

1. Business Transfers
   
   • If we go through a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that deal.

1. Access & Correction
   
   • You may have the right to access and correct the personal information we hold about you. To do so, please contact us at [email protected].

1. Opting Out of Marketing
   
   • If you no longer wish to receive marketing communications from us, you can click the “unsubscribe” link in any email or contact us to update your preferences.

1. Cookies & Tracking
   
   • You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain parts of the Site.

1. Do Not Provide Personal Information
   
   • If you do not want us to collect personal information, please refrain from submitting it through our forms or interactions. However, note that some services may be unavailable without necessary details.

We take reasonable administrative, technical, and physical measures to safeguard the personal information we hold against loss, theft, and unauthorized access, use, or modification. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

While we primarily operate in New Zealand, some of our service providers or virtual assistants may be located in other countries. By providing your personal information, you acknowledge and consent that your information may be transferred across international borders, subject to appropriate safeguards.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

Our Site may contain links to third-party websites or resources. We are not responsible for the content, privacy policies, or practices of any third-party sites. We recommend reviewing each third party’s privacy policy before providing them with any personal information.

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. Any updates are effective immediately upon posting. Your continued use of our Site or services following the posting of changes constitutes your acceptance of such changes.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]

Disclaimer: This template is provided for general informational purposes and may not encompass all legal obligations specific to your business model or region. Always consult with a legal professional to ensure compliance with the New Zealand Privacy Act 2020 and any other applicable laws.